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Key Takeaways

👉 Number of respondents was up from Season 5 and comparable to Season 4 with 49 total.

👉 Net Promoter Scores (NPS):

• Total NPS: 34
• Total grant owner NPS: 35
• Total donor NPS: 33

[What is a Net Promoter Score?]

👉 A majority of respondents (89%) said that multi-pools resulted in the same or a better experience.

👉 More than half of respondents (53%) would like more matching pools or say it doesn’t matter to them (45%).

👉 A majority (69%) would prefer to have more than one matching pool.

👉 All respondents except one would like to continue with multi-pools as long as the criteria is clear and the review process is smooth.

Respondents

✨ Season 6

✨ Season 5

✨ Season 4

✨ Season 3

✨ Season 2

Net Promoter Score

Subtract the percentage of detractors from the percentage of promoters.

Grant owner score: 35

Primary reasons given by grant owners for the score